Support Model, MicroTrends Registration, Product Pre Sales

Originally from ticket #1661.

Several of your indicators don't seem to run correctly on the current bar that is ticking (last bar set to false). Zero lag EMA-2 is one and the other is the ZLHATEMA set of moving avaerages. Is this deficenency common through out your indicators? Can it be remedied some way?

I would like your support phone number in the UK.

Thank you.

Some of them will need code changes to run on every tick,
That is on the todo list and is priotised by user feedback and demand

If you can specify any of them, you want to use i will get that requirement for every tick added to the next release, and add you to the beta list for that version so you get it early before the whole roll out process.

MicroTrends Support Model

The MicroTrends Help Desk uses a cutting edge online Help Desk system allowing you to communicate via email or login to see your support ticket & provide further information.
Your support request will be allocated a ticket number & you will receive an immediate reply by email
Support is then provided by the Help Desk team for your ticket using the Help Desk system, which replies to you via email, Skype or inbound telephone is also used to talk with the Help Desk.
Where neccessary live remote assistance is provided using GoToAssist to directly control your PC.
Support requests where possible are posted for public viewing in the Help Desk Forum
Priority support & development snippets are provided for MicroTrends paying customers/ subscribers

MicroTrends Support
support@microtrends.co
http://www.microtrends.co/support/

Tip! You can visit the help desk forum to see previous answered frequently asked questions:
http://microtrends.zendesk.com/forums

I tried to sign up to be a user so I could view my status and there was no button in view that I could see to punch to send off my registration. Please let me have a phone number for use tomorrow to discuss your support and your products.

Thanks,

Chris

From: MicroTrends Support [mailto:notifications-support@microtrends.zendesk.com]
Sent: Tuesday, June 12, 2012 2:47 PM
To: Csta44
Subject: [MicroTrends Help Desk] Re: INDICATORS DON'T WORK IN REAL TIME

Thank you for your reply. I find your sign up procedure quite complicated, unnecessary, and it could drive away prospective customers like me. It almost seems like you are trying to discourage communications with customers and prospective customers. If business isn’t flowing into you, this may be one reason why it isn’t.

I am just starting on analyzing your product offerings and have found three indicators that have some use to me. They are the Zero Lag EMA-2, ZLHATEMA, and the MT2 Trend Trader . Here comments on each indicator:

Zero Lag EMA-2 – Great indicator, very fast and quite steady but does not work on a tick by tick basis. Also needs paintbars. I am willing to pay a modest fee to get paintbars working in realtime. Make sure that the indicator cannot “look back” and change its color once a bar is completed. When manually back testing, signals seems so good that some of this look back seems to bwe going on but have not seen it actually happen yet.

ZLHATEMA – Solid indicator which can be used when market crosses over it. May be working in real time. Needs color change with direction feature. Lower priority.

MT2 Trend Trader – I am using only the moving average feature and it does not work on a tick by tick basis, and therefore is of marginal utility. This package is so complicated that I need training in it. Also, how do I turn off audio alerts?

Finally, I am a little afraid to work with your other products as I don’t know ahead of time which indicators do and don’t work in real time on a tick by tick basis.

Regards,

Chris

Yes registration does have issues, we wold like to have a single sign on for all systems and are looking for that solution, For free usage
you do not to sign up to use the products so we cannot make that part any simpler - but... If you can supply some details over where your confusion is we can certainly look into making it clearer and appreciate your feedback very much.

Support model
The issues is that so much we have to be operationally efficient to cope with the demand and attend to it in the correct of priority and the relevant method and appropriate resource to handle the query. Its time management, going forwards there are a number of projects to complete that will make it very much easier for all.

We very much appreciate your perception of the modern support model we employ, it evolved, to recap, for support we utilise a help desk so we are able to manage time and resources, and provide the maximum quality we can and cost saving for the client. The majority of clients understand that and are very happy with this model and receive the answers they require. So we start with email, then Skype and other support channels as required, we don't advertise telephone numbers are we are in internet based company, we used to and were inundated with time wasters, sales calls and it was not operationally viable to continue. So we provide it on a need to basis. Those that come through Skype or telephone are directed to the Help Desk first so they can attended to in an order. So yes we encourage the usage of internet technologies to communicate, those that are not able to do this are not in our target client base. To be viable we have to enforce an operational process and in the process lose out on the more technically challenged clients or telephone oriented - old school consumers- With the help desk we write and answer once and share it many times, with a telephone support system we cannot operate effectively or efficiently. There is an on-going project to complete our product base and complete the support documentation, videos walkthroughs and tutorials. So yes it does suit the more adventurous technical users and those that like to experiment and also those that are content with usage of self-assisted help and communicating for non-critical support via the Help desk. email etc...

In response to indicators

You might like the MT UMA - which is a hybrid fast MA.

Tick by tick:
Great, we will schedule in a fix for this indicator and test all others and do the same.

Repaint,
Indicators do not repaint after bar close, on tick by tick the current bar may change according to the current value/logic

Directional
For directional colouring use the MT MA Pack Colour and select the moving average you want to use via MAType.

MT2 Trend Trader
"Tick by tick support"
We will need to assess this as it may impacts on the strategies, and also signalling etc... but will assess this.

".This package is so complicated that I need training in it.."
Yes, that's true, so for Demo versions of NinjaTrader its free and unlimited for usage. We are pending future completion of Help guides and tutorials: meanwhile you can simply ask us here for settings to achieve a particular task etc.
For live subscribers we do offer a 1 to 1 live remote session with technology to get them started etc... and on-going support etc.

Relevant links on future support documentation:
https://microtrends.zendesk.com/entries/21008258-scalper-indicator-and-other-indicators-documentation
https://microtrends.zendesk.com/entries/20988076-documentation-on-strategies

"..Also, how do I turn off audio alerts?.."
General parameter
MT Alerts= False

Your fixes:
We will post the fixes to:
http://downloads.microtrends.co/MTNTF7Beta/7.0.1.48/

Please let us know if you require any more info

MicroTrends Support
support@microtrends.co
http://www.microtrends.co/support/

Tip! You can visit the help desk forum to see previous answered frequently asked questions:
http://microtrends.zendesk.com/forums

Support Model, MicroTrends Registration, Product Pre Sales

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