Cannot cancel live order

Originally from ticket #2057.

I cannot start WB Trader because error message says cannot cancel live order. In control panel I have one order that under the State column it says Pending Submit. I tried to cancel but it does nothing. What do I need to do? Thank you.

Yes the weak link in NinjaTrader that one
Try this
Control center > Positions> Right Click > Flatten all Positions
Control center > orders > Right Click > Cancel All Orders

If no good then
Completely remove the strategy - then add a new one.

If no good then:
Control center > Tools> Options > Simulator > Reset > Sim 101 - or whatever account the order is stuck on - or the account the robot is tryingg start on.

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