Cannot cancel live order
Originally from ticket #2057.
I cannot start WB Trader because error message says cannot cancel live order. In control panel I have one order that under the State column it says Pending Submit. I tried to cancel but it does nothing. What do I need to do? Thank you.
Yes the weak link in NinjaTrader that one
Try this
Control center > Positions> Right Click > Flatten all Positions
Control center > orders > Right Click > Cancel All Orders
If no good then
Completely remove the strategy - then add a new one.
If no good then:
Control center > Tools> Options > Simulator > Reset > Sim 101 - or whatever account the order is stuck on - or the account the robot is tryingg start on.
MicroTrends Support
support@microtrends.co
http://www.microtrends.co/support/
Tip! You can visit the help desk forum to see previous answered frequently asked questions:
http://microtrends.zendesk.com/forums
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