Unable to Start Strategy - unable to cancel out live orders

MicroTrends Support

May 13, 2014 22:30

When I start the strategy, I get the following error... This is obtained when I enable the strategy

My datafeed is connected and I am only in Sim Mode.... After engaging enbaled in Systems, window.... NT waits for about 2- 3 minutes... before throwing this error... I am connected to the internet (in case it is trying to contact the license server) unless the license server it self might be down.... or user error on my end?

Thanx

 

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  MicroTrends Support

  May 13, 2014 22:30

   

  In control Center: 
  Orders Tab>

  View the orders that are stuck pending cancel or are live and cancel them... 
  then start the strategy

  You can remove the stragey from the chart and re-add it.

  if they are live orders - contact your broker

  MicroTrends Support 
  support@microtrends.co 
  http://www.microtrends.co/support/

  Tip! You can visit the help desk forum to see previous answered frequently asked questions: 
  http://microtrends.zendesk.com/forums

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